Optimizing Service Centre: Boosting Productivity & Quality
Situation
Our client, a global liner company, was operating multiple Service Centers independently, resulting in fragmented processes and suboptimal performance. A comprehensive review and revamp of the Service Centre setup were necessary to improve efficiency and align operations with the global organization.
Approach
We performed an exhaustive assessment of the Service Centres structure, KPIs, and SLAs. Engaging with frontline teams helped gain insights into their experiences and perspectives.
Results
By implementing our optimized GSC approach, we realized significant improvements in productivity, cost-effectiveness, and process quality, positioning the client on a path to sustained success and operational excellence.
-
13/10/2023 Case StudySituation Post a strategic review, the company aimed at advancing its digitalization but was unsure... [read more]
-
13/10/2023 Case Study
Situation The shipping company was struggling with outdated technology systems, leading to poor... [read more]
-
13/10/2023 Case Study
Situation The liner shipping company was operating offline, and customer bookings and service were... [read more]
-
13/10/2023 Case StudySituation A regional medium-sized liner company relied heavily on traditional, transactional... [read more]
-
13/10/2023 Case Study
Situation Our client, an international shipping company, faced significant challenges in managing... [read more]
-
13/10/2023 Case Study
Situation An international liner company heavily relied on manual processes, utilizing Excel sheets... [read more]
Ready to transform your maritime venture?
Dive into a conversation with our experts. We’re ready to discuss how we can elevate your maritime journey.
Have questions or specific needs? Shoot us an email, and we’ll get back to you promptly.
Our newsletter
Elevate your maritime insights. Subscribe to our newsletter for industry trends and digital solutions.