Situation
An international liner company heavily relied on manual processes, utilizing Excel sheets and emails for collaboration and data sharing, which was error-prone, repetitive, and impacted process quality, productivity, and overall efficiency.
Approach
We implemented a low code platform for process management and automation. Additionally, we incorporated Robotic Process Automation (RPA) where it added value to replace repetitive and transactional tasks.
Results
We achieved improved process quality, reduced errors, and enhanced overall outcomes. The automation initiatives also increased productivity across the organization and improved customer satisfaction, transforming the company’s operational efficiency.
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