We analysed our client’s needs, identified the full spectrum of requirements, and conducted user interviews to understand the entire operations workflow. Two main issues were identified – reliance on manual processes and Excel sheets, and lack of a unified communication channel with external stakeholders, leading to sub-optimal decision-making, increased costs, productivity losses, and high claim incidents. Working with the client, we initiated a 2-week innovation sprint to define the minimum viable product (MVP), prioritizing business processes that could be automated quickly for maximum productivity gains.