CUSTOMER SUCCESS -
Customer Experience Foundation in Shipping
Customer Service Teams and Agents
2 days classroom course
This 2-day program equips new customer service agents with the essential knowledge and skills to navigate customer interactions effectively.
CUSTOMER SUCCESS LEADERS - Leading Customer Experience Teams
Customer Service Managers
2 ½ days classroom course
This 2-day program equips customer service managers with the knowledge and skills to effectively lead and coach their teams in delivering exceptional customer experiences.
SALES LEADER -
Sales Excellence in
Shipping
Sales Representatives
3 ½ days classroom course
This 3½-day program equips you with the essential knowledge and skills to navigate this dynamic environment. You will gain a solid foundation in sales principles.
PROCESS LEADER -
Process Management as a Competitive Lever
Executives, Senior Managers, Department Leaders
1-day classroom course
Upon completing this one-day course, you'll understand how Process Management can help and will be empowered to enhance process performance in your company.
PROCESS CAPTAIN -
Process Management and Continuous Improvement
Department Heads, Managers of Teams,Team Leaders
2 ½ days classroom course
In 2 ½ days your team leadership will be transformed. You will be trained in simple and powerful process management tools and concepts.
