Course overview
For Customer Service Teams and Agents
This 2-day program empowers shipping company customer service agents with essential skills for exceptional service. Through interactive sessions, you will master communication, problem-solving, and conflict resolution tailored for the shipping industry.
The foundation of a successful shipping company lies in exceptional customer service. This course equips customer service agents with the essential knowledge and skills to navigate customer interactions effectively.
After completing this program, you will possess the foundational skills for exceptional customer service, and you will see your role through different lenses, from reactive and frustrating to proactive and fun:
Packed with stimulating discussions, a bit of theory, and exercises, this course will elevate your approach toward customer experience.
Roleplay and simulations will showcase and let you practice how to deal with your daily challenges, conflict resolutions, and difficult conversations in a safe environment.
The course settings will ensure interactive participation, shared experiences, and candid discussions, where sparring will be part of the learning journey.
Course Registration:
You’re joining our interest list for Customer Success – Customer Experience Foundation in Shipping. We’ll notify you soon with more details.
Please note, this does not constitute an official course registration.
