PROCESS NAVIGATOR -
Improve Processes through Projects
Project Managers, Process Improvement Managers, Optimization Managers
1 week classroom course
In one week, you will be trained in the essential Lean Six Sigma tools relevant for shipping and when returning to the office be able to improve processes and lead the change.
PROCESS LEADER -
Process Management as a Competitive Lever
Executives, Senior Managers, Department Leaders
1-day classroom course
Upon completing this one-day course, you'll understand how Process Management can help and will be empowered to enhance process performance in your company.
NEGOTIATION
MASTERY -
for Shipping Professionals
Shipping Industry Professionals
5 days classroom / Teams Program
Participating in the Negotiation Mastery Program will deepen your understanding of the psychological dynamics in negotiations and equip you with practical tools to handle them effectively. Plenty of chances to train your negotiation style.
CUSTOMER SUCCESS -
Customer Experience Foundation in Shipping
Customer Service Teams and Agents
2 days classroom course
This 2-day program equips new customer service agents with the essential knowledge and skills to navigate customer interactions effectively.
SALES LEADER -
Sales Excellence in
Shipping
Sales Representatives
3 ½ days classroom course
This 3½-day program equips you with the essential knowledge and skills to navigate this dynamic environment. You will gain a solid foundation in sales principles.
PROCESS CAPTAIN -
Process Management and Continuous Improvement
Department Heads, Managers of Teams,Team Leaders
2 ½ days classroom course
In 2 ½ days your team leadership will be transformed. You will be trained in simple and powerful process management tools and concept
SHIPPING BASICS -
Introduction to the Shipping Industry
Professionals new to Shipping
2 days classroom course
Gain knowledge to excel in the shipping industry. Through lectures, interactive sessions, and case studies, understand industry dynamics, key players, and global trade system.
CUSTOMER SUCCESS LEADERS - Leading CX Teams
Customer Service Managers
2 ½ days classroom course
This 2-day program equips customer service managers with the knowledge and skills to effectively lead and coach their teams in delivering exceptional customer experiences.
Our trainers are experienced shipping people
And we have trained thousands of shipping people all over the world.
Unsure about the right course?
Let us guide you through our courses to find the ideal one for yourself, your team, and/or your entire organization.
Get in touch with us
Dive into a conversation with our experts. We’re ready to discuss how we can elevate your maritime journey.
Have questions or specific needs? Shoot us an email, and we’ll get back to you promptly.
