An international liner company heavily relied on manual processes, utilizing Excel sheets and emails for collaboration and data sharing, which was error-prone, repetitive, and impacted process quality, productivity, and overall efficiency.​

An international shipping and container transportation company faced challenges deriving from process variations and inconsistencies in the organization, as part of the legacy of a series of major acquisitions.​

Our client, a global liner company, was operating multiple Service Centers independently, resulting in fragmented processes and suboptimal performance. A comprehensive review and revamp of the Service Centre setup were necessary to improve efficiency and align operations with the global organization.​

Operating over 175 port stays per day, the liner carrier struggled with the optimization of port stays and effective scheduling communication with incoming vessels. The lack of real-time situational awareness impaired vessel operators and berth planners’ ability to optimize vessel operations. The absence of reliable port stay data made it challenging to identify improvement areas. Unnecessary waiting time and speeding issues needed to be mitigated.​