operational excellence

We bring experience from top-5 liner- and terminal operators and can recommend the best structure to deliver the desired outcomes.

Our Case Studies

We bring bla bla bla

1 2 3

OPERATIONAL EXCELLENCE

Situation

An international liner company heavily relied on manual processes, utilizing Excel sheets and emails for collaboration and data sharing, which was error-prone, repetitive, and impacted process quality, productivity, and overall efficiency.

Approach

We implemented a low code platform for process management and automation. Additionally, we incorporated Robotic Process Automation (RPA) where it added value to replace repetitive and transactional tasks.

Result

We achieved improved process quality, reduced errors, and enhanced overall outcomes. The automation initiatives also increased productivity across the organization and improved customer satisfaction, transforming the company’s operational efficiency.

OPERATIONAL EXCELLENCE

Situation

An international shipping and container transportation company faced challenges deriving from process variations and inconsistencies in the organization, as part of the legacy of a series of major acquisitions.

Approach

We analyzed the existing processes and recommended a solution encompassing centralizing, offshoring, and standardizing processes to improve efficiency and effectiveness.

Result

We achieved 30% cost savings, improved data quality, and a reduction in errors by 25-30% through our efforts. The standardized operations provided transparency, consistency, and scalability across geographies.

OPERATIONAL EXCELLENCE

Situation

Our client, a global liner company, was operating multiple Service Centers independently, resulting in fragmented processes and suboptimal performance. A comprehensive review and revamp of the Service Centre setup were necessary to improve efficiency and align operations with the global organization.

Approach

We performed an exhaustive assessment of the Service Centres structure, KPIs, and SLAs. Engaging with frontline teams helped gain insights into their experiences and perspectives.

Result

We realized significant productivity improvements, cost-effectiveness, and process quality by implementing our optimized Service Center approach.

OPERATIONAL EXCELLENCE

Situation

Operating over 175 port stays per day, the liner carrier struggled with the optimization of port stays and effective scheduling communication with incoming vessels. The lack of real-time situational awareness impaired vessel operators and berth planners’ ability to optimize vessel operations. The absence of reliable port stay data made it challenging to identify improvement areas. Unnecessary waiting time and speeding issues needed to be mitigated.

Approach

A project team consisting of subject matter experts, agile product teams, and process optimization consultants was formed. The team segmented the port stay process into 14 specific, timestamped events, creating a mobile app for vessel command to record timestamps in real time. The software was developed for the regional operations centers to track port stay progress, and a robust connectivity solution was established. Training was provided to all operators, and vessel crews received onboard training during port stays.

Result

The shore-based staff achieved real-time situational awareness of ongoing vessel operations, allowing continuous optimization of current and subsequent interdependent coastal port stays. In case of operational delays, the software facilitated immediate communication with incoming vessels, making it possible to reduce speed or adjust ETA, resulting in notable reductions in bunker bills and overall CO2 footprint.

explore more