Course overview
For Customer Service Managers
Elevate your team’s performance: lead and coach teams for exceptional customer experiences in shipping. Through interactive sessions and practical exercises, gain insights into core principles, coaching techniques, and strategies for high-performance teams.
Exceptional customer experience is a team effort, and you are the coach and captain of that team. You will need to role model and showcase what it means in practice to be customer-centric and know how to motivate and empower your teams to deliver exceptional customer service consistently.
Upon completing this program, you will be equipped with the knowledge and skills to:
You will have the insights to build high-performing teams, through coaching, communication, metrics, and structure.
Packed with stimulating discussions, a bit of theory, and exercises, this course will elevate your leadership and will ensure you develop your personalized action plan to implement the learned strategies within your teams.
The course settings will ensure interactive participation, shared experiences, and candid discussions, where sparring will be part of the learning journey.
Course Registration:
You’re joining our interest list for Customer Success Leaders – Leading Customer Experience Teams. We’ll notify you soon with more details.
Please note, this does not constitute an official course registration.
