Operations excellence

Optimising agency interfaces and manning efficiency

Improving operating interfaces related to agency and manning activities.

THE CHALLENGE

The challenge.

Overlapping work between internal teams and manning agencies caused duplication and inefficiency.

WHAT WE DID

Our work.

Mapped recruitment and compliance processes; identified duplicated work; recommended clearer agency responsibilities.

OUTCOME

The result.

Improved accountability and fewer manual handovers in crewing operations.

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