Embedding a Performance Culture with KPI-Driven Execution
Client or Partner:
Global container shipping company with headquarters and operational teams across multiple regions and hubs.
Service Offering:
Operations Excellence, Process Excellence
Challenge:
Performance management framework was not aligned across the organization creating challenges and inefficiencies in execution.
What we did:
▪️Designed a global KPI framework aligned to operational and strategic goals
▪️Developed standard meeting structures for daily, weekly, and monthly follow-up cycles
▪️Trained teams on using data for proactive planning, analysis and follow-up
▪️Integrated the framework into team and leadership standard work
Impact / Outcomes:
✅ KPIs and structured performance meetings adopted globally across operational functions
✅ Improved transparency, accountability, and decision-making
✅ Common language and rhythm for managing performance established
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