Standardising Operations Processes Across a Global Footprint
Client or Partner:
Global container shipping company with headquarters and operational teams across multiple regions and hubs
Service Offering:
Liner
Challenge:
Operations processes varied significantly across countries and regions, leading to inefficiencies, quality gaps, and unclear handovers.
What we did:
▪️ Defined and documented global standard processes for cargo and marine operations
▪️ Facilitated regional workshops to adapt and align process details
▪️ Agreed on timelines, responsibilities, and RACI for process handovers
▪️ Delivered tools and documentation to support implementation and training
Impact / Outcomes:
✅ Standard processes implemented across six global regions
✅ Improved consistency in execution and customer experience
✅ Process materials integrated into training and onboarding programs
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