Designing the Global Operating Model for Liner Excellence
Client or Partner:
Global container shipping company with headquarters and operational teams across multiple regions and hubs.
Segment / Service Offering Tags:
Operating Model · Operations Excellence
Challenge:
The existing operations model varied across regions and lacked standard governance, making it difficult to align execution with the company’s strategic goals.
What we did:
- Mapped organisational gaps and future role requirements
- Designed a global operating model with clear ownership structures
- Aligned roles and responsibilities across HQ, regional and local levels
- Set up support functions and escalation pathways for marine and cargo execution
Impact / Outcomes:
✅ One shared operating model rolled out globally
✅ Roles and accountability clarified and adopted
✅ Foundation laid for consistent execution and cross-functional collaboration
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