Designing the Digital Team: Roles, Mandate, and Ways of Working
Client or Partner:
Global dry bulk shipping company headquartered in Asia, operating a large fleet across global trade routes.
Service Offering:
Strategy Execution · Digitalisation & IT Implementation · Operations & Commercial Excellence
Challenge:
The client needed a digitalisation team that could drive initiatives across the organisation — not just act as an IT function, but as a true enabler of business transformation.
What we did:
· Defined purpose, success criteria, and scope for the digital team
· Clarified team roles and interfaces with business functions
· Established agile delivery model and engagement methods
· Developed onboarding and training plans for core team members
Impact / Outcomes:
✅ Digital team positioned as a transformation enabler, not just a tech group
✅ Clear ways of working adopted across business areas
✅ Stronger team identity and mandate to lead cross-functional change
✅ Faster execution of digital initiatives with business alignment
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